Privacy Policy

1. Introduction

CreaCurve ("we", "us", "our") is committed to protecting your personal information. This Privacy Policy explains what data we collect, why we collect it, how we use it, and your rights regarding that data when you use creacurve.com or purchase our services.

2. Information We Collect

Information you provide directly

• Name and email address (when submitting a quote form or placing an order)
• Phone number (optional, if provided)
• Business name and industry (for design briefing purposes)
• Project details and any files you share with us

Information collected automatically

• IP address and browser type
• Pages visited and time spent on the site
• Referral source (how you found us)

Payment information

We do not collect or store payment card details. All payment processing is handled by Paddle, our Merchant of Record, under their own privacy policy at paddle.com/legal/privacy.

3. How We Use Your Information

• To fulfil and manage your logo design order
• To communicate with you about your project (concepts, revisions, delivery)
• To send order confirmations and receipts
• To respond to enquiries submitted via our contact form or WhatsApp
• To improve our website and services
• To comply with legal obligations

We do not sell, rent, or share your personal data with third parties for their marketing purposes.

4. Third-Party Services

We use the following third-party services that may process your data:

• Paddle — payment processing and transaction management
• Resend — transactional email delivery
• Tidio — live chat support
• Vercel — website hosting and infrastructure

Each of these services has its own privacy policy and data practices. We select providers that maintain appropriate security standards.

5. Cookies

Our website uses essential cookies necessary for the site to function. We may also use analytics cookies to understand how visitors interact with our site. You can disable cookies in your browser settings, though this may affect some functionality.

6. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Order-related data is retained for a minimum of 7 years for tax and accounting purposes. You may request deletion of your data at any time (subject to legal retention requirements).

7. Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you
• Correct inaccurate data
• Request deletion of your data ("right to be forgotten")
• Object to or restrict how we process your data
• Data portability
• Withdraw consent at any time (where processing is based on consent)

To exercise any of these rights, email us at hello@creacurve.com.

8. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. Our site is served over HTTPS. However, no method of transmission over the internet is 100% secure.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us and we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. We encourage you to review this policy periodically.

11. Contact Us

For any privacy-related questions or requests, contact us at hello@creacurve.com or via WhatsApp.